Qrocery (“we”, “us”, “our”) respects your privacy, and is committed to protecting the privacy, confidentiality and security of the personal data you provide to us or that we collect about you when you use our website (www.qrocery.store) or our mobile application and other online products and services (“Site”), when you otherwise interact with us.
Types of personal data we collect
Information you provide to us:
We collect personal data you provide directly to us. This includes:
(a) Your full name;
(b) billing and delivery address;
(c) contact information including email address and phone number;
(d) any additional information you provide to facilitate your order fulfilment and delivery;
(e) your reviews, feedback and opinions about our website and services.
Information we collect automatically when you use the Site:
When you access or use the Site, we automatically collect personal data about you, including:
(a) Information about your use of our Site
(b) Information about the computer or mobile device you use to access our Site,
(c) Information about the location of your device each time you access or use our Site if you have not turned off location services for the device you are using.
(d) Information collected by Cookies, which are small data files stored on your device memory that help us improve our Site and your experience, and web beacons, which are electronic images that may be used in our Site or emails and help deliver cookies, count visits and understand usage and campaign effectiveness.
How we use your personal data
We may use your personal data for the performance of our agreement with you; for our legitimate commercial interests and to comply with our legal obligations for the following purposes:
(a) Process, confirm, provide and charge for goods and services;
(b) provide you with access to the content on our Site, and respond to your enquiries and requests for information and services;
(c) administer, and disclose the winner of, contests and lucky draw competitions conducted by us or on our behalf;
(d) understand how our products and services impact you, provide you with a better, more personalised level of service, and further develop our products and services, including linking or combining with information we get from others to do so;
(e) provide privileges, benefits and services to you, process applications for and administer membership programmes, verify and validate your ability to access and use certain products, services and information;
(f) monitor your use of our Site and your orders, and conduct analysis of the use of our Site in order to operate, evaluate and improve our Site and our services, understand your preferences, display customised content to you on our Site which may be of interest to you and troubleshoot any problems;
(g) conduct market analysis, market research, customer satisfaction and quality assurance surveys to improve our products services;
(h) meet legal and regulatory requirements and administer general record keeping.
Disclosures of your personal data
We may share your personal data between and among Qrocery (including the holding company FALIM Group Private Limited) and a limited number of our affiliates as are relevant for the above purposes and to facilitate the operation of our business, but we shall only do so on a need-to-know basis;
(a) with third-party payment processors, payment service providers, IT and marketing support service providers and other consultants, vendors and service providers who need access to such information to carry out work or provide services on our behalf or who help us to provide the Site to you;
(b) with any law enforcement, courts, Government or regulatory bodies (in whatever jurisdiction), or otherwise in response to a request for information if we believe disclosure is in accordance with, or required by, any applicable law, regulation, court order or legal process;
(c) if we believe your actions are inconsistent with our user agreements or policies, or to protect the rights, property and safety of Qrocery and our affiliates or others;
(d) in connection with, or during negotiations of, any merger, sale of company assets, financing or acquisition of all or a portion of our business by another company, or any change of management of Qrocery;
(e) with our advisors, which includes our accountants, auditors, lawyers, other professional advisors and business contacts for the purpose of assisting us to better manage, support or develop our business and comply with our legal and regulatory obligations;
(f) with any other party at your consent or at your direction; and
(g) Otherwise as permitted or required by applicable laws and regulations.
From time to time, we would like to use your name, email address, mobile phone number, and other relevant contact information to send you emails, SMS messages, telephone calls, push notifications, post, or social media information that we think may be of interest to you, including about our store, products and services, satisfaction surveys, events, offers and promotions.
Our commitment to data security
We have in place technical and organisational measures to prevent unauthorised or accidental access, processing, erasure, loss or use of your personal data and to keep your personal data confidential. These measures are subject to ongoing review and monitoring. To protect your personal data, we also require our third party service providers to take precautions to keep your personal data confidential and to prevent unauthorised or accidental access, processing, erasure, loss or use of personal data, and to act at all times in compliance with applicable data protection laws.
We cannot guarantee that our Site will function faultless and without any interruptions. We shall not be liable for damages that may result from the use of electronic means of communication, including, but not limited to, damages resulting from the failure or delay in delivery of electronic communications, interception or manipulation of electronic communications by third parties or by computer programs used for electronic communications and transmission of viruses.
Third party sites
Last Updated: 17 September 2020