Customer Help
Our team is always here to assist.
Common purchase queries answered
Orders and Shipping
We will make every attempt to deliver your order within 2 hours from verification of your payment. For more information on delivery please refer to our Delivery Policy.
You can create an Account by clicking “My Account” icon on the header of our website home or at the time of checkout.
You can edit your shipping or delivery address from My Accounts tab by logging into our website.
To login please click here.
If you have already placed your order and would like to change the delivery address, please change it from the website and get in touch with us via Viber/WhatsApp or call us.
To track the status of your order, login to our website, go to My Accounts Tab and under Orders you will see details of all your orders listed.
To login please click here.
When our site is enabled to accept credit or debit cards, we will not be keeping your card information with us.
You will be submitting your card information directly to the payment gateway we have chosen.
At present we only accept payments via online bank transfers from a Bank of Maldives bank account.
We fully adhere to the Maldives tax laws. We charge Goods and Services Tax (GST). Some items will be taxed at zero rate according to the tax regulations.
We only deliver to Male’ and Hulhumale at present. Alternatively you may also chose to place order from our website and to opt to pick up your order from Qrocery store at H. Fohgasge, Kaasinjee, Male’, Maldives during our opening hours. If you opt to pick up your order, please specify at the checkout.
Generally we work to deliver your orders within two hours after confirmation of payment, subject to availability. Specific delivery durations are provided on our website and please also refer to our Delivery Policy for more information.
All your items will come in bags with the original packaging intact. Depending on the quantity of the items, your order may be delivered in several bags.
If you need to swap an item
Returns and Exchanges
For all issues concerning returns, exchanges and refunds please refer to our full Returns and Refunds Policy.
If a wrong item is delivered, we will replace or refund for the item. Please refer to our Returns and Refund Policy for more information.
If an item is damged or spoilt at the time of delivery, please notify the delivery representative who will arrange to replace the item or provide you with a refund according to our Returns and Refund Policy.
If you have any issues, comments or feedback, you can reach us from our Contacts page on our website or by Viber/WhatsApp or by calling our hotline number +960 7916004.
If you have given us an incorrect shipping or delivery address at the time of placing your order, it is important that you get in touch with us immediately by either Viber/WhatsApp or calling us on our hotline number +960 7916004.
Once you have placed an order, you can change or cancel the order only by contacting us. Cancellation of an order is not allowed if payment is already made provided that we are able to fulfil your order. Changes to your order are permitted as long as the value of the order remains the same or you are willing to pay for the additional amount due to changes. For more details about changes and cancellation of your order please refer to our Returns and Refunds Policy.
Yes, please contact us to pre-order. We will attempt to deliver the item with 2 days.